Updated: 26/03/2025
IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS OR WANT TO BE BOUND BY THEM, IN WHOLE OR IN PART, DO NOT REGISTER OR OPEN AN ACCOUNT WITH US. In such a case, you should immediately discontinue all use of the website and or mobile/tablet applications.
1.1 By registering an account with Betwithfriends Ltd (WEBSITE) (see Section 4 (Registering and Opening an Account)) and accepting Betwithfriends Ltd's terms, you will enter into a legally binding agreement which incorporates these general terms and conditions ("General Terms and Conditions") and the rules for each of the products and services that we offer ("Game Rules"). The General Terms and Conditions and the Game Rules are together referred to as the "Terms and Conditions". You agree to the use of electronic communications in order to enter into these Terms and Conditions and you waive any rights or requirements under applicable laws or regulations in any jurisdiction that requires an original (non-electronic) signature, to the extent permitted under applicable law.
1.2 You should read, and will be bound by, the full Terms and Conditions when using our Services, however, for a (non-binding) summary of the material terms and conditions please click here.
1.3 The products and services that Betwithfriends Ltd offers (via its websites, tablet, and mobile applications) are together referred to as the "Services". Your agreement under these Terms and Conditions is with us for all the Services that You use.
1.4 The Game Rules for our products and services can be found by clicking on the link below:
'Betwithfriends' Game Rules for betting are available by clicking here.
1.5 Please note that these General Terms and Conditions shall prevail in the event of any conflict between the General Terms and Conditions and any of the Game Rules.
1.6 Your use of the Services, and these Terms and Conditions, may also be subject to any applicable terms and conditions of platform providers or other third parties including without limitation: Apple Inc., Google Inc., Amazon Digital Services, Inc. Such other terms are not our responsibility and are a matter between You and such third parties. However, it is a condition of the General Terms and Conditions that You fully comply with and adhere to such third-party terms and conditions of use, although they cannot be enforced against us.
2.1 The Terms and Conditions are a binding legal agreement between You and Betwithfriends Ltd, a company registered in England (registered company number 13338161) with offices located at 26 Nunnington Way, Kirk Sandall, Doncaster, England, DN3 1FE.
2.2 References in the Terms and Conditions to "us", "our" or "we" are references to Betwithfriends Ltd, whose trading names include Betwithfriends. For further contact details please see Section 25 of these General Terms and Conditions.
2.3 References to "You" and "Your" in the Terms and Conditions are to You as the end user of the Services.
3.1 The Terms and Conditions govern Your use of the Services and supersede any and all prior agreements between You and us in respect of the same.
3.2 We reserve the right to modify these General Terms and Conditions from time to time (including to comply with applicable law or a change in our regulatory requirements). If we modify these General Terms and Conditions, we will notify You of such modifications by providing a prompt with a link to the revised terms on our websites. Your continued use of the Services following such notification will be deemed binding acceptance of the changes. If any change is unacceptable to You, You should stop using our Services. It is Your responsibility to review the Terms and Conditions and any amendments to them each time You use the Services.
4.1 To use our Services, You need to register and open an account with us ("Account"). You can open an Account by clicking the "Join/Register" link on our websites or mobile and tablet applications. There are no set-up charges for opening an Account with us. When You open Your Account, You will be asked to provide personal information, including (but not limited to) Your first and last name, postal address, email address, date of birth, and telephone number. You shall ensure that the details provided by You at registration are accurate and kept up to date. You can change some of Your details at any time by editing Your Account preferences using the facility provided on our websites. For further information about our collection and use of Your personal information, please refer to our Privacy Policy and Cookies Notice.
4.2 When opening an Account with us, You must fulfil our eligibility criteria and pass our anti-money laundering and verification checks (the "Requirements") as described in Section 6 (Eligibility) and Section 7 (Verification) below. You must at all times continue to satisfy the Requirements while You have an active account with us.
4.3 You can only register one (1) Account with us, which can then be used across all of our Services. If we identify that You have acted fraudulently or dishonestly in opening multiple/duplicate accounts, we reserve the right to close any and all accounts.
4.4 You must provide us with accurate information in relation to Your Account. It is Your responsibility to inform us of any changes to Your personal details which may impact on the use of Your Account. If any of these details change, please notify us using: (1) the facility provided on our websites or mobile and tablet applications; or (2) via the contact centre.
4.5 We reserve the right to refuse to open an Account for any reason, including failure to meet the Requirements.
Any bets or wagers placed via Your Account must be for Your own benefit and not for the benefit of any third party.
5.1 We process information about You in accordance with our Privacy Policy and Cookies Notice. Our Privacy Policy and Cookies Notice forms part of these Terms and Conditions and contains details on the types of information we collect and what we do with that information, which includes who it may be shared with and why.
5.2 We are entitled to share the information we hold on You which includes but is not limited to personal data and betting history with regulators, sporting bodies and other bodies, including the police, and law enforcement bodies in order to investigate fraud, money laundering or sports betting integrity issues and to comply with our regulatory duties.
5.3 We are entitled to share the information we hold on You which includes but is not limited to personal data, financial information and betting history with us, for all general business purposes, marketing, assisting with identifying problem gambling, the prevention of fraud and financial crime and in order to satisfy our legal and regulatory obligations. For further information on how personal data is used please see our Privacy Policy.
6.1 You must be eighteen (18) years of age or older to use the Services. By registering with us, You confirm that You are aged eighteen (18) or older. It is an offence for anyone under 18 to participate in remote horse pool betting.
6.2 Access to certain Services may be prohibited to residents of, or persons located in, certain countries. We do not intend that those Services be used by persons in countries in which such activities are illegal. Our Services do not constitute an offer, solicitation or invitation by us for the use of, or subscription to, betting, gaming or other services in any jurisdiction in which such activities are prohibited by law. In particular, residents of or persons located in the United States must not use any of the Services. We currently only accept customers based in the United Kingdom; but this may be subject to change from time to time. The terms and conditions will be updated accordingly if and when this happens.
6.3 If You access any of the Services from a country other than the country specified as Your country of residence in the customer registration procedure, it is Your responsibility to check that accessing and using the Services are not prohibited and/or restricted by local laws. We accept no liability if Your use of our Services is in contravention of the laws of the country in which You are located.
6.4 If we discover or reasonably believe that You are accessing the Services in a country in which the use of the Services is prohibited, or from a jurisdiction from which we do not accept customers, we shall be entitled to immediately suspend or close Your Account.
7.1 We reserve the right to ask for proof of age and/or address from You and may suspend or restrict Your Account until You provide the requested documents.
7.2 By accepting the Terms and Conditions, You authorise us to conduct any identification, credit or other verification checks that we may require (either for our own purposes or as required by applicable law or a regulatory body), including (but not limited to) checking any or all of the details You provide when registering or changing Your Account details (e.g. when You update the payment method linked to Your Account). In particular, we may verify that You are eighteen (18) years of age or older and that You are resident in the country in which You say You are resident. You agree to provide us with any information we may reasonably need in relation to such checks.
7.3 We may supply the information that You have given us to authorised credit reference agencies, who may check the details we provide against any databases (public or private) to which they have access and may keep a record of that check. We may share information with credit reference and fraud prevention agencies for use in credit decisions, identification checks and for fraud detection and prevention purposes. You agree that we may process, use, record and disclose the personal information which You provide in connection with Your registration in accordance with our Privacy Policy, and that such personal data may be recorded by us or the credit reference agencies.
7.4 If we are unable to confirm that Your details (including, without limitation, that You are eighteen (18) years of age or older) are correct, Your Account will be suspended, and you will not be permitted to gamble until age and identity verification checks have been successfully completed to our reasonable satisfaction.
7.5 As well as the other checks we may undertake, You may be required to provide proof of identity and/or proof of address to assist us with verification. If requested by us, You will need to send us a copy of Your passport, driver's licence, birth certificate, or other appropriate proof of address documentation for these purposes. These documents must be sent to us at: (1) Betwithfriends Ltd, 26 Nunnington Way, Kirk Sandall, Doncaster, England, DN3 1FE; (2) email via our online submit service at (CONTACT US URL) or alternatively to (DOC SUBMISSION EMAIL); or (3) via the (ID VERIFICATION) service.
7.6 We reserve the right to request any documentation reasonably required to meet our legal and regulatory requirements or comply with our internal fraud prevention procedures, should circumstances dictate. Without prejudice to any other right or remedy, we reserve the right to suspend, delete, restrict, or modify your account where, in our absolute discretion, we believe in good faith that there has been a breach of the Terms and Conditions or any regulatory or legal requirement by you.
8.1 When You register with us, You will enter an email address and password for Your Account. Once You've set Your email address, we're unable to change it for You. If You wish to change Your password, You may do so within the My Account section.
8.2 You may not in any circumstances nominate or allow any person to be an authorized user of Your Account. It is Your responsibility to ensure that You do not reveal Your email address and password to anyone else. We shall be entitled to assume that all pools joined or wagers placed when Your email address and password have been entered correctly are valid and made by You, whether or not such transactions were authorized by You. We shall not be liable for any claims in the event that You disclose Your email address and password to anyone else or where Your negligence or deliberate act has contributed to such third-party access to Your Account.
8.3 It is Your responsibility to maintain the confidentiality and security of Your Account information, email address, and password. If young persons are sharing or have access to Your devices, You may wish to install parental control software. You should change Your password on a regular basis via the link on our websites and/or mobile and tablet applications. You should notify us of any unauthorized use of Your Account as soon as You suspect it or otherwise become aware of it.
8.4 If You repeatedly enter Your password incorrectly, Your Account will be locked for security purposes. If You lose or forget Your email address and/or password, You can retrieve the details or if You need to, unlock Your Account using the tools provided on our websites and/or mobile and tablet applications. Alternatively, You can contact us by telephone or email, and subject to sufficient security and verification checks, we will reset Your password for You. If You suspect that someone else has obtained Your email address and PIN, You must contact us immediately on (PHONE NUMBER), (TIME OF DAY), (DAYS OF WEEK) or via (CONTACT US URL).
9.1 We reserve the right to suspend, modify, remove, and/or add a product to the Services at our reasonable discretion on prior notice to You wherever possible, however, some amendments to products or the Services may be required to be made with immediate effect and without notice.
9.2 You must not misuse our websites by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to: our websites; the servers on which our websites are stored; or any server computer or database connected to our websites or mobile and tablet applications. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing Your identity to them.
9.3 You agree that You will not use the Services in any way that may lead to the encouragement, procurement, or carrying out of any criminal or unlawful activity, or cause distress, harm, or inconvenience to any other person.
9.4 You agree that You will not use the Services in any way other than for Your personal use and for Your own benefit. Any bets or wagers placed through Your Account that are not for Your own benefit (including, for the avoidance of doubt, placed in connection with any bet management or brokerage service) are forbidden unless agreed by us (in writing) in advance.
9.5 You agree not to give any indication that You have any commercial relationship with us or that You are our agent.
9.6 The information which we or third parties provide (including results, statistics, fixture lists, odds, and betting figures) on our websites and Services is for Your personal use only, and the distribution or commercial exploitation of such information by You is strictly prohibited. We do not give any commitment or warranty in relation to the uninterrupted provision of such information, its accuracy, or the results obtained through its use. No information which we or third parties provide on our websites and Services is intended to amount to advice or recommendations and is provided for information purposes only. All bets are made at Your own risk.
9.7 We do not guarantee which products will be available on our Services. The Services are provided on an 'as is' and 'as available' basis. Whilst we use reasonable efforts to ensure that our Services run smoothly, we cannot promise that the Services will be free from errors or omissions nor that they will be available uninterrupted and/or in a fully operating condition.
9.8 We will provide the Services with the reasonable skill and care as described in these Terms and Conditions. We do not make any other promises about how the Services will be provided.
9.9 In order for You to use certain Services, it may be necessary to provide You with software provided by a third party. The provider of such software may require You to agree to additional terms and conditions governing the use of their products. If You do not accept those third-party terms and conditions, do not use the relevant third-party software. You shall not interfere with, modify, or reverse-engineer any software provided to You by us or any third party. We do not accept any liability in respect of any third-party software.
9.10 We receive commentaries, news feeds, scores, and other content from a number of third parties, which may carry terms and conditions governing their use. We do not accept any liability in respect of such content. Where the Services link to third-party websites, content, and resources, this does not constitute an endorsement by us of that third party’s website or their products or services, and we do not accept any liability in respect of Your use of such sites.
9.11 You are strictly prohibited from using the Services for any unlawful, illegal, immoral, or illegitimate purpose. Without prejudice to the generality of this clause 9, you may not while using the Services, except to the extent expressly permitted by law:
9.10 Your use of the Services is entirely at your own risk. We do not recommend using the Services if you have a history of, or propensity towards, gambling addiction. Where you do use the Services, you warrant that you will do so responsibly, legally, and prudently. If you are in any doubt as to your ability to do so, you should seek professional advice before using the Services.
10.1 It is Your responsibility to ensure that the pool you are joining is the correct pool. Once a pool has been joined and this has been confirmed by us, You may not cancel or change it without our consent. If You've joined a pool and wish to cancel or change it, please contact Us before the event has started, and we will consider Your request, although any decision will be at our reasonable discretion.
10.2 Pools joined, bets or wagers made online or via our mobile and tablet applications are not guaranteed unless You receive an on-screen receipt from us which is confirmation that the bet is accepted. The process for placing wagers may vary depending on the applicable Game Rules, but in any event, a wager will only be valid where You receive confirmation from us of the details of the wager and that the wager has been accepted.
11.1 We reserve the right, acting in good faith, to refuse entry to a pool and all or any part of a bet or wager, void any accepted bet or wager if we have reason to believe:
11.2 In the event of a warning being received by us in relation to irregular betting patterns and possible instances of event manipulation, we reserve the right, at our reasonable discretion, to:
12.1 We will not tolerate any fraudulent activity or cheating. If we consider in our absolute discretion (acting in good faith) that You have:
we reserve the right to suspend and/or close Your account and share information (together with Your identity) with the police and other appropriate authorities. A non-exhaustive list of what we consider to be fraudulent activity or cheating is set out below:
12.2 You will not in any way interfere, interrupt, attempt to interrupt, or attempt to manipulate the operations of our Services or the normal play of any of our products. Failure to comply with this rule may lead to Your exclusion from our Services, forfeiture of any winnings from such prohibited behavior, and to possible criminal and civil investigations. In particular, You will not use or attempt to use any artificial intelligence, automated players (bots), or player assistance software but will play personally via the interfaces provided by us only.
12.3 Collusion between You and any of our other customers, as determined at our reasonable discretion, by any methods is strictly forbidden. To detect collusion, we use sophisticated software to analyze game play history and suspicious activities. Our system monitors betting patterns, player history, and gameplay, including all bets, for all customers, up to and including the last round of betting where applicable. We also look at various other sources of information as part of our anti-collusion checks. We reserve the right, in addition to other measures, to restrict seating and/or to prohibit customers from playing in a tournament, including restricting two or more customers from playing together in the same tournament, and You agree to cooperate fully with us in respect of such measures and to investigate any such activity.
12.4 Where we reasonably believe that "match-rigging" has taken place, either as a result of the size or volume of bets received, or from other evidence (including where You are suspected of improper activity with any other online gambling site or services), or where the integrity of an individual event is called to question, we reserve the right to withdraw an offer and ultimately to declare bets on that event void.
12.5 We strictly prohibit the use of any third-party external player assistance programs or software ("EPA Programs") which are designed to provide an "Unfair Advantage" to customers. EPA Programs include computer software, websites, subscription services, and non-software-based databases, systems, or profiles which are used by customers in connection with our Services. An "Unfair Advantage" means any instance in which a customer accesses or compiles information on other customers (including the tracking of customers through the use of such automated software) beyond that which the customer has personally observed through the customer’s own gameplay (other than information or services provided to customers directly by us) and/or otherwise exploits or participates in the exploitation of a fault, loophole, or error in our or any third party's software and uses it to the disadvantage of us, the gameplay, or other customers.
12.6 You agree that we may take steps to detect and prevent the use of prohibited EPA Programs.
12.7 These steps may include, but are not limited to, examination of software programs running concurrently with our software on Your computer. You agree that You will not attempt to bypass, interfere with, or block such steps, including, without limitation, the use of third-party software that bypasses, interferes with, or blocks such steps.
12.8 If we reasonably consider that any of the events referred to in Sections 12.1 to 12.6 above may have occurred or are likely to occur, we reserve the right to close or suspend Your Account.
12.9 If we close or suspend Your Account for any of the reasons referred to above in this Section 12, You shall be liable for any and all claims, losses, liabilities, damages, costs, and expenses incurred or suffered by us (together “Claim”) arising as a result of or in connection with Your fraud, dishonesty, or criminal act, and You agree to fully compensate us for any costs, charges, or losses sustained or incurred by us (including any direct, indirect, or consequential losses, any loss of profit, and any loss of reputation) in respect of such Claims.
13.1 You are gambling via an electronic form of communication and consequently You should be aware that:
13.1.1 You may be using a connection or equipment which is slower than such equipment used by others, and this may affect Your performance in time-critical products (e.g. in-play betting); and
13.1.2 You may encounter system flaws, faults, errors, or service interruption caused by unexpected flaws, faults, or errors in the software, hardware, or networks used to provide the Services. Where such flaws, faults, or errors cause a product to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or we will take all reasonable steps as soon as practicable to remedy the problem and ensure that You are treated fairly according to the circumstances.
14.1 You have the right to close Your Account at any time. You should make a request to close Your Account by telephone or in writing via e-mail, live chat, or letter; see Section 20 (Contact Us) for details. We will respond within a reasonable time. You remain responsible for activities using Your Account until it is closed. Upon our confirmation of the closure of Your Account, we will notify You.
14.2 We reserve the right, at our absolute discretion, to close Your Account and/or void any bets or stakes and/or implement a permanent ban from our Services for the following reasons:
14.3 You agree to compensate us for any costs, charges, or losses sustained or incurred by us (including any direct, indirect, or consequential losses, any loss of profit, and any loss of reputation) arising where we close Your Account in accordance with Section 18.2 above.
15.1 Should Your Account become dormant through lack of use, we will continue to contact You (where You have "opted-in") with promotional messages until such time as You instruct us to stop.
15.2 Please note that after a period of no less than 24 (twenty-four) months of Account inactivity, we reserve the right to close dormant Accounts.
16.1 We are not responsible for any events beyond our reasonable control. Such events might include, but are not limited to, network failures, malfunctions to our systems or third party systems, war, terrorist activity, riots, malicious damage, fire, flood, storm, nuclear accident or compliance with any new law or governmental order, rule, regulation, or direction.
16.2 We may also suspend or cancel the Services or any part of the Services if, despite making reasonable efforts to do so, we are not able to provide that part of the Service to You as a result of events beyond our reasonable control.
17.1 Nothing in these Terms and Conditions is intended to:
17.2 Subject always to Section 17.1 above, we will not be liable for any damage or loss suffered or incurred by You as a result of:
17.3 You agree to compensate us for any costs, charges, or losses sustained or incurred by us (including any direct, indirect, or consequential losses, any loss of profit, and any loss of reputation) arising directly from Your fraud, dishonesty, criminal act, or breach of these Terms and Conditions.
17.4 Without limiting any other rights or remedies available to us, we may at any time set off any positive balance in Your Account (or any duplicate Account) against any amount owed to us by You. You agree that any Account balance may be used to finance any costs incurred as a result of Your fraudulent activity, such as chargebacks on multiple/duplicate Accounts or the reimbursement of funds back to the customer(s) who were colluded against.
17.5 We hereby disclaim all warranties that can be legally disclaimed, whether express or implied.
17.6 Other than as mentioned above, and to the extent permitted by applicable law, our overall liability to You, unless excluded elsewhere herein, is limited to the sums you spent within Your Account within the twelve (12) month period prior to the relevant date of alleged liability.
17.7 Under no circumstances shall we be liable to You for any loss or damage of an indirect or consequential nature, such as (without limitation) loss of profit, loss of trade, loss of data, loss of contract, loss of reputation, etc.
18.1 All intellectual property rights in our websites and mobile and tablet applications and all material and/or content made available on the Services (including but not limited to rights in the products and services offered, all code, software, animations, graphics, music, sound, photographs, video content or text, and the selection and arrangement thereof) or otherwise by us shall remain at all times our property or the property of our third-party licensors.
The names, images, and logos identifying us, our partners, or third parties and our/their products and services contained in our websites and mobile and tablet applications are proprietary marks and may not be reproduced or otherwise used without express permission. The same is protected by copyright law, international copyright treaties and conventions, and other laws. All rights are asserted and reserved. Nothing contained in these Terms and Conditions shall be construed as conferring by implication any license or right to use any trademark, patent, design right, or copyright that belongs to us or any third party. You may not translate, reverse engineer, modify, adapt, exploit, disassemble, decompile, merge, or create derivative based on our website or tablet applications unless expressly permitted by applicable law but if you do, the product and all end results of those acts shall belong to, vest in, and be the exclusive property of us on creation.
19.1 From time to time, we offer promotions and offers to new and existing customers. These promotions and offers will have their own additional terms and conditions.
19.2 Please note that the terms and conditions for a promotion or offer shall prevail in the event of any conflict between the General Terms and Conditions and the terms and conditions for a promotion or offer.
19.3 All promotions and offers are limited to one per person.
19.4 We reserve the right to amend the terms and conditions of or withdraw any promotion or offer at any time at our reasonable discretion on prior notice to You wherever possible, however, the promotion may be amended or withdrawn without notice, temporarily or permanently, if reasonably necessary to do so.
20.1 If You need to contact us, You can call us on (PHONE NUMBER) (TIME OF DAY), (DAYS OF WEEK). You can also email us using the form available on the website at (CONTACT US URL) or alternatively to (SUPPORT EMAIL), or write to us at ADDRESS.
21.1 If we need to notify You under these Terms and Conditions, we will do so by email to the email address registered to Your Account.
21.2 We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms and Conditions to another legal entity. You agree that we may do so provided that this will not adversely affect the standard of service You receive under these Terms and Conditions to a material extent. In the case of transfer only, after we notify You of the date on which we will transfer our rights and obligations under these Terms and Conditions to another legal entity, Your only rights under or in connection with these Terms and Conditions will be against the new legal entity and not against us. As set out in Section 18.1, You may close Your Account with us at any time.
21.3 These Terms and Conditions are personal to You. You may not transfer Your rights or obligations under these Terms and Conditions to anyone else.
21.4 If You breach these Terms and Conditions and we take no action against You, we will still be entitled to use our rights and remedies in any other situation where You breach these Terms and Conditions.
21.5 If any part of these Terms and Conditions is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.
21.6 These Terms and Conditions are not intended to give rights to anyone except You and us. This does not affect our right to transfer these Terms and Conditions under Section 26.2.
21.7 These Terms and Conditions are only available in the English language.
21.8 These Terms and Conditions contain the whole agreement between You and us. You warrant and confirm that you have not entered into these Terms and Conditions upon the basis of any representations that are not expressly incorporated into the General Terms and Conditions.
21.9 Nothing contained within these Terms and Conditions is intended to be enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any third party.
21.10 Any notice due or required to be served under these Terms and Conditions shall be served on us using our registered address as set out above or on You using whatever contact details You provide. Notices may be served by us by electronic means or by recorded delivery. Notices may only be served by You on us by recorded delivery.
22.1 These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
22.2 Unless otherwise specified in the Game Rules, disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
23.1 We are committed to Responsible Gambling and have a number of self-help tools to help You manage Your gambling.
23.2 We make available the facility for You to stop gambling at any time. 24 (twenty-four) hour to 30 (thirty) day cooling-off periods as well as self-exclusions of a minimum of 6 (six) months to a maximum of 1 (one) year. This can be extended in 6 monthly intervals up to a maximum of 5 (five) years. Information on cooling-off and self-exclusion may be found within the "Help and Support" section or within the "My Account" pages when logged in and also on our “Responsible Gambling” pages.
23.3 We will use all reasonable endeavors to ensure compliance with self-exclusion. We implement reasonable checks and safeguards to ensure that whilst You are self-excluded You are not sent marketing material about gambling from us and You cannot access our Services. Consequently, we cannot be held liable to You or any third party if You are able to continue to gamble on our websites or mobile and tablet applications, or if any marketing material inadvertently gets sent to You or if You continue to gamble on any other party's sites or premises. You accept that we have no responsibility or liability whatsoever (including in respect of any losses You may incur) if You continue to gamble with us or any third party, in particular where You have sought to circumvent a self-exclusion via additional accounts; or where You have changed any of the registration details (which would also include if You open up an Account with substantially the same information, albeit inputted into the registration form in a different way).
23.4 The National Association for Gambling Care Educational Resources and Training (GAMCARE) (www.gamcare.org.uk) provides information, advice, and counseling to individuals, their family and friends who have concerns about problem gambling. The free Helpline number for GAMCARE (available 8am – midnight, 7 days a week) is 0808 8020 133. If You have any concerns about your gambling You can also find information and support at www.begambleaware.org.
24.1 If a dispute arises in relation to a bet or wager placed, our transactions database will be the ultimate authority in such dispute.
24.2 If You have any cause to complain about anything that has happened as a consequence of Your dealings with us, You should notify us by contacting the Customer Experience Team by chat, phone, or email within 12 (twelve) months of the original transaction, and they will oversee the management of Your complaint. Contact details can be found (CONTACT US URL). If you are unhappy with the decision of our Customer Experience team, you can choose to escalate your complaint to our dedicated Complaints team. We will deal with Your complaint as quickly as we reasonably can and shall, as necessary, request appropriate evidence from You for the purposes of settling Your complaint. Our Complaints team will investigate any complaint or concern and issue a final response within 8 weeks.
24.3 If a complaint is not resolved to Your satisfaction by the use of our internal complaints procedure, you can refer the matter to the ADR Group to have the matter independently reviewed. Details of how to contact the ADR Group are available on https://www.adrgroup.co.uk/
25.1 You hereby indemnify, defend, and hold us harmless and our affiliates, officers, directors, owners, licensors, service providers, partners, contractors, employees, agents, and licensees (collectively, the “Indemnified Parties”) from and against any and all liabilities, claims, loss, damage, injury, costs, and expenses (including professional fees) incurred or suffered by the Indemnified Parties in connection with any claim arising out of any breach by You of these Terms and Conditions or claims arising directly or indirectly from your use or misuse of the Services and/or any negligent or improper use of your password and username and/or any use otherwise than in accordance with the Terms and Conditions. Such indemnity shall be on a full indemnity basis.
25.1 We shall not accept any pool entry, bets, or wagers via telephone.
25.2 In the interests of customer and staff protection, to assist us in resolving queries or for training purposes, any telephone call and/or online chat conversations between You and Betwithfriends Ltd may be recorded, and any such recording or transcript (including the copyright) will remain our property.
26.1 We are required by our Gambling Commission license to inform customers about what happens to funds which we hold on account for You, and the extent to which funds are protected in the event of insolvency, further details of which can be found here.
26.2 Our Customer funds insolvency rating is:
This means that Funds exceeding the value of active customer balances are deposited with financial institutions and held separately from the company’s other operating bank accounts to ensure that there are always sufficient funds available for customers to withdraw their balances, even in the highly unlikely event of the insolvency of Betwithfriends Ltd. Our customer funds are held in a separate account for this purpose and will not be subject to any bank set-off or counterclaims in respect of any company bank liabilities. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid. These accounts are proactively monitored and reconciled by us and are audited by independent internal and external audit teams.